Returns & Refunds

I hope you’re happy with your order. If you change your mind, you can request a return within 14 days of receiving your order.

To arrange a return, please contact me before sending anything back. Once you have notified me that you wish to return an item, it should be sent back within 14 days.

Change-of-mind returns

Items should be returned unused and in their original condition where reasonably possible.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it. I recommend using a tracked postal service, as I cannot be responsible for returned items that are lost in transit.

There is no restocking fee.

Refunds

Once your return has been received, I will process your refund within 14 days. Refunds will be made to the original payment method.

For eligible cancellations, the original standard delivery charge will also be refunded. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of the standard delivery option.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or you receive the wrong item, please contact me as soon as possible with details of the problem.

Where appropriate, I will arrange a replacement or refund and cover reasonable return postage costs.

How to make a return

Please contact me through the contact details provided on this website, including your order number and the reason for the return.

I will then provide the return instructions and return address.

This policy does not affect your statutory rights.